Privacy Policy

This Privacy Policy explains how ON DM collects, uses, stores, shares, and protects personal information when you visit our website, contact us, request a quotation, subscribe to updates, book a meeting, communicate through WhatsApp or other channels, or use our services. By using our website or services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information: Information you provide directly: - Name, company name, job title, email address, phone number, country, and communication details. - Project requirements, business information, brand assets, content, files, feedback, and support requests. - Billing information, invoices, payment references, and transaction-related information. - Information submitted through contact forms, meeting forms, WhatsApp, email, or other communication channels. Information collected automatically: - IP address, browser type, device type, operating system, pages visited, time spent on pages, referral source, approximate location, and website usage data. - Cookies and similar technologies used for analytics, functionality, performance, and marketing. Information from third parties: - Analytics platforms, advertising platforms, CRM systems, social media platforms, payment providers, booking tools, and other third-party services connected to our business operations.

ON DM may use personal information to: - Respond to inquiries and provide quotations or proposals. - Deliver digital, creative, marketing, technical, and operational services. - Manage projects, communication, approvals, billing, and support. - Improve our website, services, user experience, and internal processes. - Send service-related updates, meeting confirmations, reports, invoices, and administrative messages. - Send marketing communications, newsletters, offers, or insights where permitted by law or with your consent. - Analyze website performance, marketing campaigns, and user interactions. - Protect our rights, prevent fraud, secure our systems, and comply with legal obligations.

Where applicable, we process personal information based on one or more of the following legal bases: - Your consent. - Performance of a contract or steps before entering into a contract. - Legitimate business interests, such as improving services, communicating with clients, securing systems, and marketing our services. - Compliance with legal obligations.

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support marketing activities. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

We do not sell personal information. We may share information with: - Team members, contractors, consultants, or service providers who need access to deliver services. - Hosting providers, analytics tools, CRM systems, communication tools, payment providers, advertising platforms, and project management tools. - Legal, regulatory, or governmental authorities where required by law. - Professional advisors such as lawyers, accountants, auditors, or insurers. - A successor entity in the event of merger, acquisition, restructuring, or transfer of business assets. All third parties are expected to handle information in accordance with applicable privacy and security obligations.

Because ON DM may serve clients in different countries and use international service providers, personal information may be transferred to and processed in countries other than your country of residence. We take reasonable steps to ensure appropriate safeguards are applied where required by law.

We keep personal information only for as long as necessary for the purposes described in this Policy, including service delivery, legal, accounting, reporting, security, and dispute-resolution purposes. Project files, communication records, invoices, and business records may be retained for a reasonable period after project completion unless deletion is required by law or agreed in writing.

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system is completely secure. Clients should avoid sharing unnecessary sensitive information and should use secure channels where possible.

Depending on your location and applicable law, you may have rights to: - Access the personal information we hold about you. - Request correction of inaccurate information. - Request deletion of certain information. - Object to or restrict certain processing. - Withdraw consent where processing is based on consent. - Request a copy of your information in a portable format. - Opt out of marketing communications. To exercise these rights, please contact us using the contact details published on our website. We may need to verify your identity before responding.

You may unsubscribe from marketing emails or request to stop receiving promotional communications at any time. We may still send non-marketing messages related to active projects, invoices, legal notices, or service updates.

Our website and services are intended for businesses and adult users. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Our website may contain links to third-party websites, tools, platforms, or social media pages. We are not responsible for the privacy practices, content, or security of those third-party services. Please review their privacy policies before using them.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date. Continued use of the website or services after updates means acceptance of the updated Policy.

For privacy-related questions or requests, please contact ON DM through the contact details published on our website. ---