1. Scope of this Policy
This Policy applies to payments related to Noha, including the launch and setup fee, facilitated payment plan, upfront payment option, annual hosting and maintenance fee, and any additional services agreed between the parties.
This Policy forms part of Noha’s Terms and Conditions and should be read together with any offer or signed agreement between us and the Client. If there is a conflict between this Policy and a signed agreement, the signed agreement prevails to the extent of that conflict.
2. Nature of Noha and Payment Model
Noha is not a traditional monthly subscription product. It is offered through a clear launch and setup fee, and a dedicated Client instance is prepared after payment is completed.
If the Client chooses the SAR 1,500 monthly payment plan for 12 months, this plan is a method for paying the SAR 18,000 launch and setup fee. It is not a separate monthly subscription that can be cancelled month by month.
If the Client chooses upfront payment, the available price may be SAR 12,000, subject to the offer available at the time of contracting.
Prices, offers, and discounts may vary depending on the date of the offer, scope of work, or signed agreement between the parties.
3. Client Instance Preparation after Payment
After payment is completed, the preparation of the Client’s Noha instance starts automatically or immediately. This may include creating an operating environment, allocating server resources, preparing the container or deployment instance, and activating initial settings.
Because of the nature of this process and the allocation of resources after payment, payments are generally non-refundable once payment is completed, except for the limited exceptions stated in this Policy.
4. Evaluating Noha before Purchase
The Client may evaluate Noha before purchase through the ready demo, custom trial, product pages, features page, guides, or sales walkthroughs where available.
By completing payment, the Client acknowledges that it has reviewed the available information about Noha, understood the nature of the product, and confirmed that the platform is suitable for its needs within the advertised or agreed scope.
5. General Rule: No Refund after Payment
As a general rule, the Client is not entitled to a refund after payment is completed, whether payment is made upfront or through a payment plan, because the Client instance is prepared and operating resources are allocated after payment.
The Client is not entitled to a refund due to change of mind, not using the platform, delays in preparing its content, lack of team readiness, lack of licenses or approvals, or requesting features that were not expressly included in the offer or agreement.
6. Sole Refund Exception
The Client may submit a refund request only if there is a material written claim made by us about a core capability of Noha, the Client proves that the claim is incorrect, and we are unable to resolve the issue or provide a suitable solution within 7 business days from receiving a clear written notice from the Client.
To qualify for this exception, the disputed claim must be material, must have affected the purchase decision, and must have been clearly stated on the product page, in the offer, in the agreement, or in an official communication from us.
If we resolve the issue or provide a suitable solution within 7 business days, no refund is due based on that objection.
7. Examples of Material Claims
Examples of material claims that may qualify for this exception include, without limitation:
- a claim that Noha is technically ready for National eLearning Center linkage, where it is proven that such linkage cannot be implemented within the advertised or agreed scope
- a claim that Noha supports a specific payment gateway or core payment capability, where it is proven that such capability is unavailable or cannot be enabled within the advertised or agreed scope
- a claim that a core platform feature exists, where it is proven that the feature does not exist or cannot be used within the advertised or agreed scope
This does not include expectations or requests that were not expressly stated in the offer, agreement, or product page, and does not include additional features, new customization requests, or integrations outside the agreed scope.
8. Cases Where Refunds Are Not Available
Refunds are not available in the following cases, including without limitation:
- change of mind after payment
- not using the platform after it has been prepared
- the Client’s content, team, or operational plan is not ready
- the Client does not have the licenses, approvals, or regulatory requirements needed for its activity
- the Client requests features or changes not expressly included in the offer or agreement
- customization or development requests outside the agreed hours or scope
- issues caused by third-party services, payment gateways, messaging providers, or regulatory authorities outside our control
- rejection or delay by a third party outside our control
- incorrect data entered by the Client or inappropriate use of the platform
- Client delay in providing required information or approvals
- Client cancellation after the instance has been prepared or resources have been allocated
9. Payment Plan and Remaining Obligations
The payment plan is not a monthly subscription. It is a way to pay the launch and setup fee in installments.
Stopping use of the platform or deciding not to continue does not cancel the remaining installments unless otherwise agreed in writing or the refund exception stated in this Policy applies.
If payment is delayed, we may suspend access, support, additional services, or incomplete work until outstanding amounts are settled, without releasing the Client from remaining financial obligations.
10. Upfront Payment
If the Client chooses upfront payment of SAR 12,000 or any other discounted upfront price available at the time of contracting, that price is tied to advance payment under the offer.
After payment is completed and the Client instance preparation begins, upfront payment is non-refundable unless the material-claim exception applies and the issue is not resolved within 7 business days under this Policy.
11. Annual Hosting and Maintenance Fee
After the annual hosting and maintenance period begins, the annual hosting and maintenance fee (commonly SAR 2,000 per year under the standard offer unless otherwise agreed) is non-refundable.
The Client may choose not to renew before the next renewal period, according to the notice period and procedures stated in the agreement or notice sent to the Client.
If the Client does not renew, hosting, maintenance, and related services may stop after the end of the paid period under the agreement terms.
12. Custom Programming Hours
Custom programming hours included in the Noha offer are not a separate cash credit and cannot be refunded in cash or converted into a monetary discount.
Failure to use some or all custom programming hours does not entitle the Client to a refund of any part of the amount paid.
Any request exceeding the included hours or scope will be separately quoted and approved.
13. Additional Services
Additional services such as data migration, content upload, additional training, external integrations, custom development, or consulting services are subject to a separate quotation or agreement.
Cancellation or refund eligibility for such services depends on the scope of work, stage of execution, and the relevant agreement.
14. How to Submit a Refund Request
Any refund request must be submitted in writing through the contact page or approved communication channels, explaining the reason for the request, the disputed claim, and the evidence or details relied upon by the Client.
We will review the request and determine whether it falls within the exception stated in this Policy.
If the request relates to a material claim that can be addressed, we will have 7 business days from receiving the complete notice to resolve the issue or provide a suitable solution.
If we are unable to resolve the issue or provide a suitable solution within that period, cancellation and refund will be discussed based on the case, paid scope, outstanding amounts, and signed agreement.
15. Refund Processing if Approved
If a refund is approved under this Policy, the refund amount, method, and timing will be determined based on the original payment method, execution status, outstanding amounts, and any non-refundable payment gateway, transfer, or tax charges where applicable.
Refund processing time may vary depending on the bank, payment gateway, or financial service provider.
16. Taxes and Payment Gateway Fees
Any taxes, government fees, payment gateway fees, or bank transfer charges are handled according to applicable laws and payment provider terms.
Some of these fees may not be refundable if they have already become due or were charged by a third party.
17. Relationship with Terms and Conditions
This Policy forms part of Noha’s Terms and Conditions. If there is any conflict between this Policy and a written agreement signed by the parties, the agreement prevails to the extent of that conflict.
18. Policy Updates
We may update this Policy from time to time to reflect changes in Noha, operational methods, or regulatory requirements.
Where material changes occur, we will seek to notify Clients or apply changes to future cycles where applicable.
19. Contact
For any question about this Policy, the Client may contact us through the contact page or the approved communication channels listed on the website.
