1. Definitions
For the purposes of these Terms, the following words have the meanings set out below unless the context requires otherwise:
- Noha: a platform for managing courses, diplomas, training programs, learners, payments, certificates, and related operations for academies, institutes, and training centers.
- We, us, or our team: the owner or operator of Noha under ONDM, or any party representing us in providing the service.
- Client: the academy, institute, training center, or other training organization contracting to use Noha.
- Client Platform: the Noha instance prepared and operated for the Client.
- Users: administrators, instructors, learners, or any other persons using the Client Platform.
- Launch and setup fee: the amount payable for preparing and launching Noha for the Client under the relevant offer or agreement.
- Annual hosting and maintenance fee: the annual fee payable for continued hosting and basic maintenance after the agreed period.
- Custom programming hours: the number of programming hours included in the offer to adapt parts of the platform within the approved scope.
2. Scope of Noha
Noha helps academies, institutes, and training centers manage courses, diplomas, student batches, learners, payments, certificates, and reports from one platform.
Using Noha does not exempt the Client from its regulatory or operational responsibilities, including obtaining required licenses or approvals, preparing content, managing learners and instructors, complying with applicable laws, and ensuring the accuracy of data entered into the platform.
Noha may not be used for any activity that violates applicable laws, regulations, third-party rights, or relevant regulatory policies.
3. Nature of the Offer
Noha is not a traditional monthly subscription product. It is offered through a clear launch and setup fee, with a facilitated payment option where agreed.
Any monthly amount, if applicable, is a payment plan for the launch and setup fee, not a separate monthly subscription.
The launch and setup fee covers the items agreed in the offer or agreement, which may include platform preparation, operating environment setup, initial hosting, basic maintenance, one onboarding session, and a defined number of custom programming hours.
4. Pricing and Payment Options
The standard launch and setup fee for Noha is SAR 18,000, unless otherwise stated in the offer or agreement.
The Client may pay the launch and setup fee through a facilitated payment plan of SAR 1,500 per month for 12 months. The Client acknowledges that this is a payment plan for the launch and setup fee, not a monthly subscription.
The Client may choose an upfront payment option of SAR 12,000, subject to the offer available at the time of contracting.
Prices, offers, or discounts may vary depending on the date of the offer, scope of work, or the signed agreement between the parties.
Any taxes, government fees, or charges, including VAT where applicable, shall be handled in accordance with applicable laws and the relevant invoice or agreement.
5. Annual Hosting and Maintenance Fee
After the first year or after the period agreed in the contract, an annual hosting and maintenance fee of SAR 2,000 applies, unless otherwise agreed.
The annual hosting and maintenance fee covers continued platform hosting, service continuity, basic maintenance, and core system bug fixes within the agreed scope.
The annual fee does not include new development, major customization, content upload, migration, additional training, or work outside basic maintenance unless separately agreed.
We reserve the right to review annual hosting and maintenance fees or future fees, with notice before applying any change to the next renewal or billing cycle where applicable.
6. Hosting and Basic Maintenance
The service includes hosting the Client Platform within the operating environment we provide, unless otherwise agreed.
Basic maintenance includes fixing core system issues that affect the operation of the platform and technical bugs that fall within the core product scope.
Basic maintenance does not include issues caused by misuse, unauthorized modifications, external services or integrations, client content, scope changes, or requests for new features.
Some cases may require upgrading hosting resources or changing the operating environment if the Client’s usage exceeds appropriate technical limits. Such cases will be discussed with the Client and options will be presented under the agreement.
7. Technical Support
The core offer includes support through email or ticketing, with a target first response within one business day.
We target resolving confirmed core system issues within 48 hours, subject to the nature, severity, and external dependencies of the issue.
The core offer does not include direct WhatsApp support between our team and the Client unless separately agreed or included in a higher support level.
If the platform includes in-platform WhatsApp integration, that integration is intended for the Client’s communication with learners or users. The Client is responsible for operating it and for the content of such communications unless otherwise agreed.
8. Onboarding Session
The offer includes one onboarding session for one hour to help the Client understand the basic use of the platform.
Additional training sessions, extended setup, workshops, or training for multiple teams may be priced or agreed separately.
9. Custom Programming Hours
The offer includes 20 custom programming hours to adapt parts of the platform to the Client’s needs, within the scope approved by us.
These hours may cover interface adjustments, operational features, or specific improvements, provided they fit within the included hours and approved technical scope.
We determine, based on technical evaluation, whether a request falls within the included hours or requires a separate scope.
Any request exceeding the included hours or requiring major development, additional analysis, external integration, or a material product change will be handled as separate work subject to a new quotation and approval.
For installment-based payment cases, custom programming hours may be released in phases according to the contract or offer terms. The Client is not entitled to require all included hours to be delivered upfront unless this is agreed in writing.
10. Work Not Included by Default
Unless the offer or agreement states otherwise, the launch and setup fee does not include:
- data migration from other platforms
- content upload or course setup on behalf of the Client
- educational content production or design
- additional training or extended workshops
- major customizations or new features
- external integrations not included in the offer
- marketing or sales campaign management
- management of learners or instructors on behalf of the Client
- obtaining licenses or regulatory approvals for the Client
Some of these services may be provided under a separate quotation where needed.
11. National eLearning Center Linkage
Noha is technically ready for National eLearning Center linkage requirements, including learner data, completion records, certificates, and required reports. The linkage has also been implemented practically in existing cases.
This does not mean that we are an official accreditation authority or that we issue accreditation or approvals on behalf of the National eLearning Center.
The Client remains responsible for meeting licensing, accreditation, registration, or other regulatory requirements related to its activity and for submitting accurate documents and data to the relevant authorities.
National eLearning Center or related requirements may change from time to time. The Client acknowledges that new regulatory or technical changes may require additional work, development, or configuration to be agreed separately.
12. Client Responsibilities
The Client shall:
- provide accurate and complete information during contracting and platform setup
- obtain the licenses and approvals required for its activity
- manage its educational content and ensure its accuracy and suitability
- manage learner, instructor, and user data in accordance with applicable laws
- keep login credentials and accounts confidential
- not use the platform for unlawful, misleading, infringing, or harmful content
- pay all amounts due on time
- cooperate with the technical team when needed to resolve issues or complete configurations
- review the platform and provide approval or comments within the agreed timelines
13. Content and Intellectual Property
Content provided by the Client, including courses, educational materials, logos, text, images, learner data, and files, remains owned by the Client or its respective rights holders.
The Client confirms that it has the right to use all content uploaded or provided on the platform and that such content does not infringe intellectual property, privacy, or other third-party rights.
Noha, its code, base design, components, functions, materials, tools, templates, and systems remain owned by us or our licensors.
The Client may not copy, resell, redistribute, reverse engineer, or use the platform to create a competing product unless expressly agreed in writing.
14. Data and Privacy
Each party shall handle personal data in accordance with applicable laws, Noha’s Privacy Policy, and the agreement signed between the parties.
For learner, instructor, and user data inside the Client Platform, the Client is responsible for determining the purposes of collection and use and informing its users of the appropriate policies unless the agreement states otherwise.
We provide technical services, hosting, and platform operation within the agreed scope and may process Client Platform user data for service delivery, support, maintenance, security, and service continuity.
Privacy, data processing, retention, sharing, and data subject rights will be further detailed in Noha’s Privacy Policy.
15. Accounts and Security
The Client is responsible for managing its accounts, users, and access permissions securely.
Any activity carried out through the Client’s accounts or users is the Client’s responsibility unless a technical fault on our side is established.
The Client must notify us promptly of any suspected unauthorized access, misuse, or security incident related to the platform.
16. Third-Party Services and Integrations
Some Noha features may rely on third-party services or integrations such as payment gateways, messaging, WhatsApp, email, hosting services, or analytics tools.
We are not responsible for downtime, changes, or restrictions imposed by third-party providers, but we will use reasonable efforts to address the technical impact within our control.
Any fees, accounts, or approvals required by third-party providers are the Client’s responsibility unless otherwise agreed.
17. Payment Delay
The Client shall pay all amounts due according to the dates stated in the offer, agreement, or invoices.
If the Client delays payment, we may suspend certain services, access, support, or additional work until outstanding amounts are settled, after notifying the Client where required.
Suspension due to late payment does not release the Client from its financial obligations.
18. Cancellation and Termination
The service may be cancelled or terminated according to the agreement, offer, or Noha’s cancellation and refund policy.
Because Noha setup involves preparation, operation, and customization work, some payments may not be refundable after work begins, resources are allocated, or parts of the work are delivered, in accordance with the applicable refund policy.
We may suspend or terminate the service if the Client breaches these Terms, misuses the platform, materially delays payment, or uses the platform for unlawful activity or infringement of third-party rights.
19. Self-Hosting or Deployment Transfer
Transferring the platform to a Client-controlled hosting environment or delivering a deployment copy may be discussed under separate contractual terms.
If the Client chooses to operate the platform outside our environment, such operation falls outside our hosting, maintenance, warranty, and support scope unless otherwise agreed in writing.
Responsibility for servers, security, backups, updates, performance, or outages in the Client’s environment rests with the Client or its hosting provider.
20. Limitation of Liability
We use reasonable professional efforts to provide, operate, and maintain Noha within the agreed scope. However, we do not guarantee that the service will be completely uninterrupted, error-free, or unaffected by external factors.
To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, lost opportunities, business interruption, or third-party claims arising from Client content or use of the platform.
Our liability, if any, is limited to the amounts paid by the Client for the disputed service during the period specified in the agreement, unless a competent authority determines otherwise.
21. Changes to these Terms
We may update these Terms from time to time to reflect product development, legal changes, or operational requirements.
For material changes, we will seek to notify the Client before applying them to the next renewal or billing cycle where applicable.
Continued use of Noha after updates are published or applied constitutes acceptance of the updated Terms.
22. Governing Law and Jurisdiction
These Terms are governed by the laws and regulations applicable in the Kingdom of Saudi Arabia unless the agreement states otherwise.
The competent courts or authorities in the Kingdom of Saudi Arabia shall have jurisdiction over any dispute arising from these Terms or the use of Noha unless another dispute resolution mechanism is agreed in writing.
23. Contact
For questions about these Terms or the use of Noha, the Client may contact us through the contact page or the approved communication channels listed on the website.
